![]() ![]() In your iOS Settings, scroll down and tap Display & Brightness.If that does not work, try moving it farther away from the camera lens or try scanning from different angles.ĭisable ‘Dark Mode’ if you are using an iOS device.Try positioning your mobile device approximately 6 inches (15 cm) from the camera lens, and slowly move it closer.Your mobile device might not be at a good distance or angle for your Arlo device to scan the QR code. With the QR code facing your camera, slowly move your phone closer and then farther away from the camera lens. If you are in a bright area, try raising the brightness on your mobile device to the highest level.Your mobile device brightness might be too low for the camera to scan the QR code. Increase the brightness on your mobile device. ![]() Remove the film from the camera lens before you scan the QR code.Remove the plastic film from the camera lens.Īrlo products have protective plastic film on the camera to protect the lens during shipping. If you do NOT hear a chime during the Arlo Secure App on-screen QR code scan: If you are having issues scanning a QR code that is printed on an Arlo Keypad Sensor Hub, Arlo Chime 2, Arlo Essential Indoor Camera, Arlo Baby, or Arlo Bridge, visit: The Arlo Secure app won’t read the printed QR code on my Arlo device If you hear a chime but cannot connect your camera, visit one of the following links:įor the Arlo Secure App experience with Feed: What to do when Arlo is unable to discover your device during an install or setup directly to a Wi-Fi router - Arlo Secure 4.0įor the Arlo Secure App experience with Library: What to do when Arlo is unable to discover your device during an install or setup directly to a Wi-Fi router During the setup process, the Arlo Secure App asks you to scan a QR code with your Arlo camera. The camera chimes to let you know scanning was successful.
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